Policies

No-shows

It is the policy of the Practice to monitor and manage appointments that are not kept. Commonly referred to as “no-shows,” these include any patient who fails to arrive within 20 minutes for a scheduled appointment or fails to arrive without canceling the appointment. Select surgical appointments may require 48-72 hour notice. 

In the event that a patient misses more than one medical appointment during a 12-month period, the patient will be charged $50 for the second and third no-show. He or she may be required to prepay or to provide a credit card with an agreement that the fee will be charged if he or she fails to present for an appointment.  

Any cosmetic appointment that is no show or canceled SAME DAY will incur a fee. Thirty-minute appointments will be charged $50 and hour appointments will be charged $100.

Late Arrivals
It is the policy of the Practice that a patient who arrives more than 15 minutes after their appointment time is considered a late arrival. Despite the disruption to patient flow, all late arriving patients will be accommodated to the best of the Practice’s ability in order to provide quality care to all patients. Given Covid precautions, late-arriving patients may be asked to wait in the car until their appointment can be accommodated. Additionally, late-arriving patients at the end of the day may have to be rescheduled to the next availability.

​

Refund Policy

Our Prescription Line
Unfortunately, we can’t offer you a return or exchange. All sales are finals on prescription products. We encourage you to reach out to us before buying should you have any questions about a specific product.

If you’re unsatisfied with your product or the product is damaged you can submit a return request to the manufacturer directly.

Please follow these easy steps:
1. go to sknv.com
2. click on "contact"
3. Fill out information
4. Enter request type as customer service
5. Submit

Once you follow the above steps, a representative will contact you to go through your refund options.
*Shipping fees are nonrefundable.

Our Skin Care Line (s)
Young Skin will accept returns or exchanges for any unopened products returned within 7 days of the PURCHASE date. All returns must be pre-approved by the office. Return acceptance (for refund or exchange) is at the sole discretion of Young Skin Dermatology. Refunds will be provided in the form of the original payment method or in the form of store credit for the equivalent amount of the product purchase price. Your store credit can be redeemed with any future purchase. Shipping charges are non-refundable.

​

Opened products within 7 days of purchase date can be returned for partial refund or store credit if side effects or sensitivity prohibit use. All returns must be pre-approved by the office. Return acceptance is at the sole discretion of Young Skin Dermatology. Refunds will be provided in the form of the original payment method or store credit. Your store credit can be redeemed with any future purchase. Shipping charges are non-refundable.

Empty containers will not be accepted for refund.

​

Thank you for choosing Young Skin Dermatology.